Refund Policy

Vladenza sells digital link-building services. Because our work involves research, outreach, and payments to third-party publishers, refund eligibility depends on how far the work has progressed at the time of your cancellation request.

Only paid orders are eligible for refunds. Unpaid orders, abandoned checkouts, and quote requests are not charged and therefore not subject to refunds.

If you request a cancellation before we have begun any research, outreach, or placement work, you are eligible for a 100% refund of the order total.

This typically applies to cancellations requested within 24 hours of payment, before our team has reviewed your requirements.

If we have begun researching placement opportunities or conducting outreach but no website has been confirmed or approved yet, you are eligible for a 70% refund of the order total.

This reflects the labor already invested in sourcing and evaluating potential placements.

If a specific website has been confirmed or approved (by you or by us, depending on the approval flow), you are eligible for a 40% refund of the order total.

At this stage, we have committed to a specific publisher and may have incurred non-recoverable costs.

Once a placement has been ordered and paid for with a third-party publisher, refunds are generally not available for that placement. Publisher payments become non-refundable after confirmation.

See the “Third-Party Publisher Costs” section below for more details.

Once a backlink or article has been published and delivered in your report, the service is considered complete. Refunds are not available for delivered placements.

If a placement is removed by the publisher within the coverage period, you are entitled to a replacement rather than a refund. See the “Replacements vs Refunds” section below.

Many of our placements involve payments to third-party website owners or publishers. Once we have confirmed and paid for a placement with a publisher, that cost is typically non-refundable on the publisher’s side.

This is why refund percentages decrease as work progresses — we may have already committed funds to publishers that cannot be recovered.

If a placement is removed by the third-party publisher within the coverage period, we will replace it with a comparable placement at no additional cost. This is the standard remedy for removed links and is separate from the refund process.

Replacements are subject to the availability of comparable websites within the originally selected DR and traffic range. If a replacement cannot be provided after reasonable effort, a partial refund may be considered at our discretion.

To request a cancellation or refund, email sales@vladenza.com with your order number and the reason for your request. We will review the current status of your order and respond within 2 business days.

Approved refunds will be processed back to the original payment method. Processing times depend on your payment provider and may take 5–10 business days.

Questions about refunds? Contact us at sales@vladenza.com.